Rawlings 11.75'' Heart of the Hide R2G Series Glove

MIDWAY STORE PRODUCTS

All items listed as "In stock" will be processed within 1-2 business days and shipped via economy ground service unless expedited shipping is added in the checkout process.

MANUFACTURER DIRECT PRODUCTS

All manufacturer direct orders listed as "In stock" are shipped directly from the manufacturers and can take up to 1-2 business days to process and be shipped via economy ground service. Expedited shipping is not available for these products.

Note: Please be aware that manufacturer direct products may have a backorder date if no inventory is currently available. If backordered, you will receive an email notification from us with the expected ship date. If the item is completely out of stock, we will promptly refund your money.

STORE POLICIES

• Privacy Policy
• Terms of Services
• Shipping Policy
• Refund Policy
• Manufacturer Direct Items Policy

Refund & Return Policy

By placing an order through Midway Sports, you agree to the terms outlined below. These policies ensure transparency regarding our refund and return procedures and apply to all orders within the United States.

A. 14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return. To be eligible:

• Only One exchange and/or refund is allowed.
• Items must be in their original condition, unworn or unused, with tags attached, and in their original packaging.
• Returns cannot exceed $1,000 in value.
• Items with a value over $50.00 (excluding shipping and taxes) are eligible for a return for refund.
• items with a value under $50 (excluding shipping and taxes) are eligible for exchange and store credit only.
• Repackaging Items for Return: All items must be returned in their original packaging. To avoid damage, do not place tape or shipping labels directly on the product's box (e.g., shoe boxes). Instead, place the box inside a separate shipping box or padded envelope for protection. Returns with damaged or defaced original packaging will not be accepted.

For details on Manufacturer Direct items, please see Manufacturer Direct Policy.

B. Return Shipping Fees

• Free Return Shipping: If your return is the result of a product defect, damage, or an error on our part, we will provide a prepaid shipping label at no charge to you.
• Customer-Paid Return Shipping: For all other returns, such as those due to size, fit, or style preferences, you are responsible for the return shipping costs. A standard reshipping fee of $15 will be deducted from your refund.

C. Product Exclusions and Restrictions

Some products are final sale and are not eligible for return or exchange, including:

• Basketball Hoops
• Shop Indoor Golf products
• Large products (subject to Midway Sports’ discretion)

If you have any questions about whether a specific product is eligible for return, please contact us before purchase.

D. Return Process

To initiate a return:

1. Start the process online by reaching our customer support via chat or email.
2. Submit your return request within 14 days of receiving your order.
3. Once your return is approved, we will provide a prepaid return shipping label for you to use.

Important: Items returned without prior approval or without the provided prepaid label will not be accepted. 

E. Damaged, Incorrect, or Defective Products

All approved returns must be shipped to the following address only:

Midway Sports
4732 SW 74th Ave
Miami, FL 33155

Returns sent to any other address or location will not be eligible for a refund.

To ensure your return is processed correctly, please contact us first at contact@midwaysports.com to receive your prepaid return shipping label and return authorization. Unauthorized returns cannot be accepted.

F. Exchanges

We want you to be completely satisfied with your purchase. We offer exchanges for the following reasons:

• Damaged or defective items.
• Incorrect items received.
• Incorrect size.
• Fit or style preferences for unembellished, unused items with original tags and packaging.

To request an exchange:

1. Start the process online by reaching our customer support via chat or email.
2. Submit your exchange request within 14 days of receiving your order.

G. Restocking Fee

We do not charge restocking fees for returns or exchanges.

H. Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved:

• Refunds will be issued to your original payment method.
• Processing times for refunds may vary depending on your bank or credit card provider.

I. Unused Discounts Policy

Refunds are not available for unused discounts or promotions. Discounts must be applied during the purchase process. Retroactive adjustments for missed discounts are not possible. Please review and apply any discounts before completing your order to ensure the best value.

J. Shipping Delays

We understand how important it is to receive your orders promptly, and we strive to fulfill all orders as quickly as possible. However, sometimes delays may occur due to factors outside of our control, including shipping carrier delays, high demand during peak seasons, or unforeseen supply chain issues.

If your order is delayed, we will do our best to keep you informed and updated. We encourage you to contact us directly if you have any concerns about the status of your order.

In the event of a significant delay, we offer flexible solutions, including cancellations and full refunds, to ensure that you are satisfied with your experience.

Thank you for your understanding and patience.

Contact Us

For any further questions or concerns, please reach out to us:

• Email: contact@midwaysports.com
• Phone: +1 786-353-2005 (Monday-Saturday, 9:30 AM–6:00 PM EST)

Thank you for choosing Midway Sports. We value your business and look forward to serving you!