Cleveland HB Soft 2 Putter – Retreve CB

MIDWAY STORE PRODUCTS

All items listed as "In stock" will be processed within 1-2 business days and shipped via economy ground service unless expedited shipping is added in the checkout process.

MANUFACTURER DIRECT PRODUCTS

All manufacturer direct orders listed as "In stock" are shipped directly from the manufacturers and can take up to 1-2 business days to process and be shipped via economy ground service. Expedited shipping is not available for these products.

Note: Please be aware that manufacturer direct products may have a backorder date if no inventory is currently available. If backordered, you will receive an email notification from us with the expected ship date. If the item is completely out of stock, we will promptly refund your money.

STORE POLICIES

• Privacy Policy
• Terms of Services
• Shipping Policy
• Refund Policy
• Manufacturer Direct Items Policy

By placing an order through Midway Sports, you agree to the terms outlined below. These policies apply to all U.S. orders and ensure transparency regarding refunds, exchanges, and returns.

A. 14-Day Return Policy

You have 14 days from the date of delivery to submit a return or exchange requests for incorrect, damaged, and defective items.

To be eligible:

• Only one refund or exchange is allowed per order
• Items must be unused, unworn, and unwashed
• Items must include original tags and original packaging
• Returns cannot exceed $1,000 in total value
• Items over $50 (excluding tax & shipping) are eligible for refund
• Items under $50 (excluding tax & shipping) are eligible for exchange or store credit only
• Custom, decorated, team, clearance, and special-order items are final sale unless defective

Original shipping costs are not refundable.

Repackaging for Returns

Do not place shipping labels or tape directly on product packaging (such as shoe boxes). All items must be packed inside a separate shipping box or padded envelope. Returns with damaged or defaced packaging will be rejected.

Manufacturer Direct items follow the Manufacturer Direct Policy.

B. Return Shipping Fees

Free Return Shipping
If your return is due to a defect, damage, or an error on our part, we will provide a prepaid label.

Customer-Paid Return Shipping
For all other returns (size, fit, style, or preference), return shipping is the customer’s responsibility. A $15 return shipping fee will be deducted from your refund.

Store credit returns are subject to the same deductions as refunds. A return shipping fee will apply, and original shipping costs are non-refundable.

All returns are shipped at the customer’s risk until received and inspected by Midway Sports.

C. Product Exclusions

The following items are final sale and not eligible for return or exchange:

• Basketball Hoops
• Shop Indoor Golf products
• Barbell Standard products
• Large products (at Midway’s discretion)

D. Return Process

1. Contact our support team to start a return
2. Requests must be made within 14 days of delivery
3. Once approved, a return shipping label will be issued

Returns sent without approval or without the issued label will not be accepted.

E. Return Shipment Deadline

Once a return label is issued, the item must be shipped within 7 days.
If the carrier does not scan the package within that window, the return will be automatically canceled and the label voided.

If a return is canceled due to a missed shipment deadline, the customer may submit a new return request as long as the order is still within the 14-day return window. Once the return window has passed, the return is no longer eligible.

F. Inspection & Denied Returns

All returns are inspected upon arrival. If a return does not meet eligibility requirements (including being worn, damaged, missing tags, customized, or outside the return window), it will be denied.

If denied:

• No refund or exchange will be issued
• The customer may request the item be shipped back by providing a prepaid return label within 7 days
• If no label is provided, the item may be donated or disposed of

Midway Sports is not responsible for shipping costs on denied returns.

G. Return Address

All approved returns must be shipped to:

Midway Sports
4732 SW 74th Ave
Miami, FL 33155

Returns sent elsewhere will not be eligible for refund.

H. Exchanges

Exchanges are available for:

• Defective or damaged items
• Incorrect items
• Size, fit, or style issues for unused, unembellished items

Requests must be submitted within 14 days of delivery and follow the same approval and shipping rules as returns.

I. Damaged, Incorrect, or Defective Products

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at contact@midwaysports.com.

To ensure timely resolution, please include the following in your email:

• Clear image(s) showing the damage, defect, or incorrect item
• Your order number
• Confirmation of whether you prefer a replacement or a refund

In these cases, we will provide a prepaid return shipping label for the affected item(s). Upon receipt and inspection of the returned item(s), we will assist with processing either a replacement or a refund, depending on availability and eligibility.

Unauthorized returns or returns sent without approval cannot be accepted.

J. Lost or Undelivered Packages

We understand that shipping carrier errors can occasionally occur.

If tracking information shows a package as successfully delivered, we are unable to take action, as the carrier has confirmed delivery.

If there is a misdelivered package, damaged delivery, or unclear or no delivery image provided by the carrier, and you believe the package may have been lost or stolen, you must file a claim directly with the shipping carrier.

Once the claim has been submitted, please email contact@midwaysports.com with the following:

• The carrier claim or reference number
• Any supporting image(s) or documentation provided by the carrier, if available

After review, we will be happy to assist further by issuing a replacement or refund, depending on the outcome of the carrier’s investigation. If the carrier requires any documentation from Midway Sports to complete the claim, we will gladly provide it.

K. Restocking Fees

A $15 return shipping fee will be deducted from your refund or store credit.

L. Refunds

Once your return is inspected and approved, refunds are issued to the original payment method. Processing time varies by bank. Original shipping charges are non-refundable.

M. Unused Discounts

Discounts must be applied at checkout. Retroactive discounts cannot be applied after purchase.

N. Shipping Delays

Carrier delays, high-volume seasons, or vendor delays may occur. In cases of significant delay, Midway Sports may offer refunds or cancellations at its discretion.

Contact Us

For any further questions or concerns, please reach out to us:

• Email: contact@midwaysports.com
• Phone: +1 786-353-2005 (Monday-Saturday, 9:30 AM–6:00 PM EST)

Thank you for choosing Midway Sports. We value your business and look forward to serving you!