Refund & Return Policy
By placing an order through Midway Sports, you agree to the terms outlined below. These policies ensure transparency regarding our refund and return procedures and apply to all orders within the United States.
A. 14-Day Return Policy
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return. To be eligible:
- Items must be in their original condition, unworn or unused, with tags attached, and in their original packaging.
- Items must have a value of over $50.00, excluding shipping and taxes, to be eligible for return.
- Repackaging Items for Return: All items must be returned in their original packaging. To avoid damage, do not place tape or shipping labels directly on the product's box (e.g., shoe boxes). Instead, place the box inside a separate shipping box or padded envelope for protection. Returns with damaged or defaced original packaging will not be accepted.
For details on Manufacturer Direct items, please see Manufacturer Direct Policy.
B. Return Shipping Fees
- Free Return Shipping: If your return is due to a defect, damage, or an error on our part, we will provide a prepaid return shipping label at no cost to you.
- Customer-Paid Return Shipping: For all other returns, such as size, fit, or style preferences, you are responsible for the return shipping costs. These costs will be deducted from your refund.
C. Product Exclusions and Restrictions
Some products are final sale and are not eligible for return or exchange, including:
- Basketball Hoops
- Shop Indoor Golf products
- Large products (subject to Midway Sports’ discretion)
If you have any questions about whether a specific product is eligible for return, please contact us before purchase.
D. Return Process
To initiate a return:
- Start the process online by reaching our customer support via chat or email.
- Submit your return request within 14 days of receiving your order.
- Once your return is approved, we will provide a prepaid return shipping label.
Important: Items returned without prior approval will not be accepted.
E. Damaged, Incorrect, or Defective Products
If you receive a damaged, defective, or incorrect item, please inspect your order immediately and contact us at contact@midwaysports.com or +1 786-353-2005. We will evaluate the issue and provide a resolution at no cost to you.
Processing times for exchanges may vary depending on your location.
F. Exchanges
We want you to be completely satisfied with your purchase. We offer exchanges for the following reasons:
- Damaged or defective items.
- Incorrect items received.
- Incorrect size.
- Fit or style preferences for unembellished, unused items with original tags and packaging.
To request an exchange:
- Start the process online by reaching our customer support via chat or email.
- Submit your exchange request within 14 days of receiving your order.
G. Restocking Fee
We do not charge restocking fees for returns or exchanges.
H. Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved:
- Refunds will be issued to your original payment method.
- Processing times for refunds may vary depending on your bank or credit card provider.
I. Unused Discounts Policy
Refunds are not available for unused discounts or promotions. Discounts must be applied during the purchase process. Retroactive adjustments for missed discounts are not possible. Please review and apply any discounts before completing your order to ensure the best value.
J. Shipping Delays
We understand how important it is to receive your orders promptly, and we strive to fulfill all orders as quickly as possible. However, sometimes delays may occur due to factors outside of our control, including shipping carrier delays, high demand during peak seasons, or unforeseen supply chain issues.
If your order is delayed, we will do our best to keep you informed and updated. We encourage you to contact us directly if you have any concerns about the status of your order.
In the event of a significant delay, we offer flexible solutions, including cancellations and full refunds, to ensure that you are satisfied with your experience.
Thank you for your understanding and patience.
Contact Us
For any further questions or concerns, please reach out to us:
Thank you for choosing Midway Sports. We value your business and look forward to serving you!
